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Terms and Conditions Template for Online Shops

Last updated: {{updatedAt}}

1. Introduction and Definitions

Welcome to Novolab! These Terms and Conditions (\"Terms\") govern your use of our website and services provided by Novolab, with our principal address at Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov. By accessing or using our store, you agree to be bound by these Terms.

Definitions

\"We\", \"Us\", \"Our\" refer to Novolab, the operator of this e-commerce store.
\"Customer\", \"You\" refers to any individual or entity purchasing products or services from Novolab.
\"Website\" refers to novolab-0r3npp.apthework.com, including all associated features and services offered by Novolab.

These Terms apply globally, and we are committed to complying with applicable local laws, including those that apply within the European Union.

2. User Eligibility

By accessing or purchasing from Novolab, you confirm that:

You are at least 18 years of age or have reached the legal age of majority in your jurisdiction.
You are fully capable of entering into a legally binding agreement.

Our website and services are intended solely for individuals who are capable of forming legally binding contracts under applicable law. By using this site, you agree that you meet these requirements.

3. Contractual Relationship

By creating an account or placing an order, you enter into a legally binding agreement with Novolab in accordance with these Terms.

Account Creation: To place an order, you may need to create an account with us. You are responsible for maintaining the confidentiality of your login information and ensuring all the details you provide are accurate.
Acceptance of Terms: By registering for an account or making a purchase, you agree to comply with these Terms. We may update these Terms from time to time, and you will be notified of any changes. Continued use of our services after changes are made indicates your acceptance of the updated Terms.
Order Cancellation: We reserve the right to cancel orders for any reason, including incorrect pricing or stock unavailability. In such cases, you will be informed promptly, and any payment made will be refunded.

4. User Obligations

Customers of Novolab are responsible for:

Compliance with Laws: You agree to use our website in compliance with all applicable local, national, and international laws.
Information Accuracy: You must provide accurate and up-to-date information during account creation and checkout. If there are any changes to the information provided, it is your responsibility to update them.
Order Fulfillment: We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur, and in such cases, Novolab reserves the right to cancel any orders where incorrect information was presented, without liability to the customer.

5. Products and Services Offered

Product Listings

We offer a wide range of products. Each product is described to the best of our ability, including its key characteristics, pricing, and availability. While we make every effort to be as accurate as possible, we do not warrant that product descriptions or other content are error-free.

Order Fulfillment and Cancellation

Pricing and Availability: Prices listed on our website are subject to change without notice. In the event that a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price. If your order is canceled, we will promptly notify you, and any payments made will be refunded in full.
Out-of-Stock Products: In case an item is out of stock after an order is placed, Novolab reserves the right to cancel the order and refund the payment. We shall not be liable for any damages resulting from such cancellations.

Returns and Right of Withdrawal

For customers residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods. This does not apply to:

Custom-made or personalized products.
Perishable goods or products that are not suitable for return for health and hygiene reasons once opened.

If you wish to exercise this right, please contact us at adrian.chiran@outlook.com for further instructions.

Liability Disclaimer

Novolab is not liable for any damages resulting from improper use of our products, errors in product listings, or external content linked to our website.
In cases of incorrect pricing or product unavailability, Novolab reserves the right to cancel orders without liability. Any payments made will be refunded in accordance with our cancellation policy.

GDPR Compliance

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) for our customers in the European Union. We only collect data necessary for fulfilling your order and providing you with our services.

Data Security: Your personal data is securely stored and protected against unauthorized access, alteration, and disclosure.
Data Rights: You have the right to access, rectify, or delete your personal data at any time. If you have any questions regarding how we process your data or wish to exercise your rights, please contact us at adrian.chiran@outlook.com.

6. Contact Information

If you have any questions about these Terms or wish to contact us for any reason, please reach out to us at:

Email: adrian.chiran@outlook.com
Address: Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov

We appreciate your business and will do our best to provide an enjoyable shopping experience!

Notes:

Customers are encouraged to contact us for further clarifications on any of these terms.
We reserve the right to modify these Terms without prior notice, and any changes will be effective immediately upon posting.

",{"_59":101,"_61":102,"_97":102,"_98":103},"Privacy Policy","privacy-policy","

Privacy Policy for Novolab

Effective Date: {{updatedAt}}

Novolab (\"we,\" \"us,\" \"our\") respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, and share your personal data when you visit or use [Website URL] (the \"Platform\").

1. Data Controller

The data controller responsible for processing your personal data is:

Novolab

Address: Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov

Email: adrian.chiran@outlook.com

Phone: +40770488170

2. Personal Data We Collect

We collect the following types of personal data:

a. Information You Provide Directly:

Account Information: Name, email address, billing and shipping addresses, and phone number.
Payment Information: Payment card details and billing information, collected through secure third-party payment processors.
Communication: Any messages or content shared when contacting customer support or interacting with our services.

b. Information Collected Automatically:

Usage Data: Information about your activity on the Platform, including pages viewed, clicks, and browsing habits.
Device Information: IP address, browser type, device type, operating system, and other technical information.
Cookies: We use cookies and similar technologies to collect information. See our [Cookies Policy] for more information.

c. Information from Third Parties:

Social Media: If you log in through social media accounts, we may receive information from those accounts (e.g., profile name, email address).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Our Services: Manage your account, process orders, deliver products, and provide customer support.
To Improve Our Platform: Analyze usage data and conduct research to enhance our services.
To Communicate with You: Send you information about your orders, changes to our services, marketing messages (if you have opted in), and important notices.
To Comply with Legal Obligations: Meet our legal obligations, such as tax laws and GDPR requirements.

4. Legal Basis for Processing Personal Data (EU Users)

If you are located in the EU, our legal bases for processing your personal data include:

Performance of a Contract: Processing your data to fulfill orders and provide our services.
Consent: When you have given us consent to use your personal data (e.g., for marketing purposes).
Legitimate Interests: To improve our services, prevent fraud, or ensure network security.
Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with:

Service Providers: Third-party vendors who assist with services such as payment processing, data analysis, email delivery, and customer support.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.
Legal Requirements: If required by law, regulation, or legal process, or to protect our rights.

6. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of the EU/EEA. When we transfer data internationally, we ensure an adequate level of protection through methods such as:

EU Standard Contractual Clauses.
Data Processing Agreements with our service providers to ensure compliance with privacy regulations.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you close your account, we will delete or anonymize your data unless we need to retain it for legal purposes.

8. Your Rights

If you are located in the EU, you have the following rights under GDPR:

Access: Request a copy of the personal data we hold about you.
Rectification: Request that we correct any inaccuracies in your personal data.
Erasure (\"Right to be Forgotten\"): Request the deletion of your personal data.
Restriction of Processing: Request that we restrict the processing of your data under certain circumstances.
Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Object: Object to the processing of your personal data based on legitimate interests.
Withdraw Consent: If we rely on your consent, you may withdraw it at any time.

California Residents under the CCPA have the right to:

Request Information about the categories of personal information we collect and how we use it.
Request Deletion of your personal information.
Opt-Out of the sale of personal information (Note: We do not sell your personal information).

To exercise any of these rights, please contact us at adrian.chiran@outlook.com.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and restricted access to data.

10. Cookies

We use cookies to enhance your experience on our Platform. For detailed information, please refer to our Cookies Policy.

11. Third-Party Websites

Our Platform may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes via email or by posting a notice on the Platform. The \"Effective Date\" at the top of this policy indicates when it was last revised.

13. Contact Us

If you have any questions or concerns about our privacy practices, please contact us:

Novolab

Address: Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov

Email: adrian.chiran@outlook.com

Phone: +40770488170

Thank you for trusting Novolab with your personal information.

",{"_59":105,"_61":106,"_97":106,"_98":107},"Return Policy","return-policy","

Return Policy for Novolab

Welcome to Novolab! We want you to be completely satisfied with your purchase. This return policy explains your rights regarding returns, refunds, and exchanges. By placing an order on [Website URL], you agree to the following terms.

1. Right of Withdrawal (EU Customers Only)

For customers residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This \"cooling-off period\" begins the day after you, or a third party designated by you (excluding the carrier), receive the goods.

How to Withdraw:

To exercise your right of withdrawal, please notify us by email at {{supportEmail}} or by using the withdrawal form available [here – link to the withdrawal form].
You must communicate your decision within the 14-day period to be eligible for a refund.

Return Shipping Costs:

You are responsible for the cost of returning the items unless otherwise agreed upon.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Conditions for Returns (EU and Worldwide)

Items must be returned in their original condition, unworn/unused, and in the original packaging. Items that are not eligible for return include:

Custom-made or personalized products.
Perishable goods (e.g., food, flowers).
Digital products once downloaded or accessed.
Products that cannot be returned for health and hygiene reasons (e.g., intimate wear, swimwear) once unsealed.

We reserve the right to refuse returns of items that do not meet these conditions.

3. Return Process

If you wish to return an item, please follow these steps:

Contact Us: Notify us by email at {{supportEmail}} or via our contact form within 14 days of receipt for EU customers or within [XX] days for other customers (if different policies apply worldwide).
Prepare Your Package: Securely pack your item(s) with the original receipt or proof of purchase.
Ship the Return: Send the return package to Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov , and make sure to use a trackable shipping method.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [XX] days.
Please note that shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at {{supportEmail}} to initiate the exchange process.

6. Non-Returnable Items

Some items cannot be returned, including:

Perishable goods (food, flowers, etc.)
Intimate items (underwear, swimwear) if unsealed
Digital downloads or services once accessed
Gift cards

7. International Customers (Outside EU)

Customers outside of the EU may also be eligible for returns. Please contact us within [XX] days of receipt to initiate a return. The cost of return shipping will be borne by the customer unless otherwise agreed upon.

8. Faulty Goods

If you receive an item that is damaged or defective, you may request a repair, replacement, or refund. Please contact us at {{supportEmail}} within [XX] days of receiving your item, and provide photos or other proof of the defect.

9. Refund Delays

Please note that it may take some time for the refund to reflect in your bank account or on your credit card statement. If you haven't received your refund after [XX] days of approval, please first check with your bank or card issuer. If there are any issues, contact us at {{supportEmail}} .

10. Contact Us

If you have any questions about our return policy, please contact our customer support team:

Email: {{supportEmail}}
Phone: {{supportPhone}}
Address: Str. Drumul Piscului, nr. 1, Ciolpani, Ilfov

Thank you for shopping with Novolab!

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O cremă depigmentantă care conține hidrochinonă, tretinoin și flocinolon este o combinație puternică utilizată frecvent în tratamentul hiperpigmentărilor cutanate, în special în cazuri de:

melasmă (pete pigmentare cauzate de soare, sarcină sau dezechilibre hormonale),
lentigine solare (pete de bătrânețe),
postinflamatorii hiperpigmentări (de exemplu, după acnee).

Această combinație este cunoscută și sub denumirea de \"crema triple combinată\".

Componentele și rolul fiecăreia:

Hidrochinonă (2%-5%):

Agent depigmentant care inhibă enzima tirozinază, reducând sinteza de melanină.

De obicei este responsabilă pentru estomparea petelor pigmentare.

Tretinoin (0,025%-0,05%):

Un retinoid derivat din vitamina A.

Stimulează reînnoirea celulară și exfolierea, favorizând penetrarea hidrochinonei și îndepărtarea celulelor pigmentate.

Ajută la îmbunătățirea texturii pielii.

Flocinolon (0,01%):

Corticosteroid potent.

Reduce inflamația și iritațiile cauzate de celelalte două substanțe, prevenind efectele adverse precum eritemul, mâncărimea sau exfolierea excesivă.

Mod de utilizare (general):

Se aplică seara, într-un strat subțire, doar pe zona afectată.

Este recomandat un tratament de scurtă durată (de obicei, până la 8 săptămâni) sub supraveghere medicală.Se evită expunerea la soare; se folosește obligatoriu cremă cu SPF ridicat pe timpul zilei.

Efecte adverse posibile:

Iritații, roșeață, exfoliere.

Hipo- sau hiperpigmentare postinflamatorie (dacă nu e folosită corect).

Atrofie cutanată, mai ales din cauza corticosteroidului, dacă este utilizată pe termen lung.

Fotosensibilitate.

Contraindicații:

Sarcină și alăptare (mai ales din cauza tretinoinului și hidrochinonei).

Piele foarte sensibilă sau cu afecțiuni inflamatorii severe.

Nu se recomandă pe suprafețe mari ale pielii.

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